Turn customer complaints into valuable insights
Integrate a professional complaint form on your website and manage feedback in a structured system. Ensure rapid response times and increased customer satisfaction with Datakvalitet.
Professional Complaint Management
Digitalizing customer complaints is about more than just receiving messages; it’s about turning a negative experience into an opportunity for improvement. By offering a clean and easily accessible form directly on your website, you lower the threshold for valuable feedback while professionalizing the intake process.
A structured digital form ensures that all necessary information is collected at the first point of contact. This reduces time spent chasing details and gives the organization full control over non-conformance management. With Datakvalitet, every complaint automatically becomes part of the company's quality management efforts, allowing you to identify trends, implement corrective actions, and ensure continuous improvement.
- Increased Customer Satisfaction: Show customers that their feedback is taken seriously with a seamless process.
- Full Overview: Consolidate all complaints into one system instead of scattered emails and spreadsheets.
- Better Internal Control: Automate the workflow from the registered complaint to the resolved case.
Measurable results
The value of digital complaint management
By moving customer complaints from scattered emails to a structured system, your business gains full control over the process. This ensures not only satisfied customers but also a more efficient organization that learns from every single piece of feedback.
Response rate on inquiries
Reduction in processing time
Internal control compliance
Secure Data Processing
Safeguarding privacy in customer complaints
When customers submit complaints or personal data through your website, it is crucial that the information is handled in accordance with current regulations. Datakvalitet ensures that your business meets GDPR requirements in a transparent and automated manner.
Fulfill the duty to inform
The system supports your organization's duty to inform (Art. 13 and 14) by integrating the legal basis for processing and privacy policies directly into dynamic reporting forms.
Management of data subject rights
We make it easy to manage data access requests (Art. 15) and rectifications (Art. 16) through configurable workflows that ensure rapid response to the customer.
Erasure and data minimization
The solution features built-in functionality for the deletion and bulk deletion of personal data (Art. 17), enabling you to comply with the 'right to be forgotten' with full traceability.
Secure monitoring
In the event of a personal data breach, we have strict notification routines in place so your business can act within the deadlines set by the Data Protection Authority.
Efficient case management
From submitted complaint to resolved case
Our system automates the flow of customer complaints so that nothing is overlooked. By integrating dynamic forms directly onto your website, you ensure that all necessary information is collected immediately, resulting in faster response times and increased customer satisfaction.
Step 1
Easy web registration
The customer easily completes a customized form on your website. Dynamic fields ensure that only relevant information is requested, increasing the likelihood that the customer completes the registration.
Step 2
Automated workflow
When the form is submitted, the system automatically sends notifications to the correct person or department. The case is categorized immediately, and internal deadlines are activated to ensure compliance with response requirements.
Step 3
Case processing in the portal
The case handler gets a full overview in the portal with history, attachments, and a chat function. Here, you can easily collaborate internally to find the best solution for the customer's challenge.
Step 4
Completed and documented
When the case is resolved, the customer is notified automatically. The system stores all data for future learning and service improvements, in line with ISO requirements for non-conformance management.
Mobile efficiency
Handle customer complaints directly from your pocket
Datakvalitet's mobile app gives your employees full flexibility in complaint management. Whether they are in the office or out in the field, the app ensures that no complaints go unanswered.
Seamless collaboration
Get an immediate overview of new inquiries and coordinate work internally. With live chat directly within the case, colleagues can collaborate quickly to find the best solution for the customer.
Online and offline access
Process cases regardless of network access. With offline functionality, employees can read documentation and record progress, which synchronizes automatically once they are back online.
Full overview and control
Maintain full control on the go with advanced search and filtering. The new notification center ensures that case managers are always notified when important deadlines are approaching or new updates require action.
Frequently Asked Questions
Answers to your questions about customer complaints and integration
Here you will find answers to the most common technical and functional questions regarding our customer complaint form and internal intake system.
Ready for better routines?
See how the system handles your customer complaints in practice
Discover how our dynamic forms and seamless non-conformance module can transform your customer management. Book a non-binding demo for a walkthrough of how the system ensures rapid response, full traceability, and continuous improvement based on customer feedback.